Have you got a lot of love for your customers?

Want to find out how to connect with them on an emotional level?

You can’t hurry love, no you just have to wait…

Rant & Rave’s latest event brought together 50 senior execs for an exclusive, informal lunch to network and learn from inspirational speakers about the art of service and just how important culture and employee empowerment really is.


Speaker: Fred Sirieix

Fred Sirieix

General Manager

Galvin at Windows

Fred Sirieix is the General Manager at Galvin at Windows, the Michelin-starred restaurant on the 28th floor of the London Hilton on Park Lane. Fred co-hosted with Michel Roux jnr in the BBC2 series about service and hospitality, “Michel Roux’s Service”. Fred and Galvin at Windows also appeared in The Apprentice on BBC1 in spring 2012. Since 2015 Fred is also recognised for his role as the host and charismatic Maître d’ in the much loved First Dates series on Channel 4.

Speaker: Fred Sirieix

Mark Horsley


Northern Gas Networks

Mark Horsley has been Chief Executive Officer of Northern Gas Networks (NGN) since 2011. He has over 40 years of experience in the energy sector. In the five years since joining NGN the company has transformed its approach to customer service securing twelve national accolades for customer and employee experience including a National Business Award for ‘Customer Focus’. Mark was awarded ‘Inspirational Leader’ at the UK Employee Experience Awards in March 2015 in recognition of his innovative approach to employee engagement which has been instrumental to NGNs cultural transformation.

We come with Rave Reviews…

We’re just a tech company, standing in front of a brand, asking them to love us – check out some of our Rave Reviews below…

Excellent venue with quality presentations from engaging speakers. I would highly recommend that anyone involved in CX attend Rant & Rave's future events. Appreciate the invite and would definitely attend again!

1st CreditSenior Collections Manager

Amazing. I am raving about it to my colleagues. Thanks for a great day 😊

intu Shopping CentresHead of Guest Services

I thought the event was brilliant, very inspiring (setting helped!) and some great practical advice and case studies. Thank you, so nice to be around like minded people!

SSEHead of Customer Experience

I thought it was disappointing that it couldn't have gone on longer, very good event - highlight was the chap from Sky but some insightful and interesting speakers.

RenaultManager, Total Customer Experience

Great input and stories. Great venue and well put together. Would like to see more of the product and will arrange a site visit.

A2DominionGroup Director of Customer Experience

Our last date…


How to deliver customer experience excellence by emotionally engaging your employees


The Anatomy of a Great Customer Experience


How real-time emotion can lead to real-time results

View the presentations

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Coffee Course